Frequently Asked Questions

Q.How will I get my order?

A. When you pay using our secure online payment system, the final payment page will provide a link to your order. Just click on the link to open your project file and print it. Your email confirmation will also contain a link to your order so be sure to enter the correct email on the purchase form. Your link will be active for 15 days so print your items within this time frame.

Q. Do I need to install any software on my computer to use the Science Project Professor?

A. All you need is Adobe PDF viewer. To download Adobe PDF Viewer, click here.

Q. If my 15-day access link to the Science Project Professor runs out before I print it, do I have to purchase again??

A. You will need to contact a Customer Service Rep via email, click here to get started.

Q. How long does it take for my account to be activated after I make a purchase?

A. Activation occurs the second that a purchase is completed.

Q. Which Internet browsers was the Science Project Professor designed to work with?

A. The Science Project Professor will work with all current Internet browsers. This includes Netscape and Microsoft Internet Explorer. The Science Project Professor works best with Internet browsers that were released within the past two years such as Microsoft Internet Explorer 5 or greater as well as Netscape 6 or greater.

Q. What operating system was the Science Project Professor designed to work with?

A. The Science Project Professor will work with all current operating systems that support Internet browsers. This includes windows, macintosh, linux and various flavours of unix.

Q. Do I need Cookies enabled on my browser for the Science Project Professor to work?

A. Yes. Cookies allow the Science Project Professor to distinguish you from others. For instructions on how to enable cookies, click here.

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